Refund Policy

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1. Change of Mind

We offer a 30-day return window for change-of-mind purchases under these conditions:

• Item is unused and in original packaging.

• You provide proof of purchase.

• Return shipping is at your expense.

• Original shipping fees are non-refundable unless required under the ACL.

A refund, store credit, or exchange will be issued once the returned item is inspected and accepted.

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2. Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery.

We will offer:

• A repair, replacement, or refund as per your consumer rights.

• Reimbursement of any return postage costs, if applicable.

You must provide proof of purchase and (if requested) evidence of the fault (e.g., photos or video).​

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4. How to Return

To initiate a return, email us at admin@renegadeoutfitters.com.au with:

• Your order number

• Reason for return

• Photos or details if the item is faulty or incorrect

We’ll provide return instructions and support.

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5. Your Rights Under the ACL

This policy does not limit your rights under the Australian Consumer Law. You are always entitled to a refund, replacement, or repair if a product fails to meet a consumer guarantee.